SUPPORT
Infra & End-user Computing
We pioneer managed services for end-user support –L1, L2 and L3 with SLAs. We help clients to establish processes, metrics, improvement processes, and cost optimization levers.
App Maintenance
We provide 24×7 managed services for App. Support. We bring order to immature teams with ITIL standards. We could own the end to end or provide an a la carte services for selected technologies or niche packaged applications.
End to End Infra Support leveraging Global Team
Background
About Customer
- Customer is a Start-up to revolutionize kidney care.
- Customer has 1500+ field staff across USA and growing .
- Data Privacy is non-negotiable . They have on-premise data center and AWS cloud
Customer’s Challenges:
- Existing partner unable to scale, lack of SLAs, lack of transparency, people dependent, and unhappy field staff
- Need to restore the confidence of investors to scale the business
Customer Success
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Improved Customer Satisfaction from
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Reduced Cost by
Price locked for
Services In Scope
Provide Operational Support
- Helpdesk, L1, L2 and L3 support for Infra and Security
- Establish a Customer Survey and build a process for continuous improvement of customer satisfaction
Prepare for the Future
- Define Process and SLAs
- Develop a plan to scale for future needs, business continuity, and disaster recovery.